Refunds can only be provided upon return of an unopened coffee product within 4 weeks of its roast date. Unfortunately, we cannot accept returns of coffee products that have been opened.
If a product arrives damaged from transit (coffee bag opened/unusable), we require photo evidence of the complete parcel and how it has arrived so that we can pursue an investigation with Royal Mail and replace the order free of charge.
If a parcel goes missing during transit, we will wait 10 days from the day of shipping and then complete a full investigation. If the order is deemed lost, a replacement order will be sent free of charge.